Your pet’s

safe

simple

convenient

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stress-free

comfortable

6 days ago

Starwood was terrific. Communication was clear and accurate. We (and our vet) were led through the process carefully and reliably. We moved two dogs to Australia, and this would have been impossible to manage without their direction and guidance. But all we had to do was to follow instructions and everything was perfect. Our dogs arrived safe and happy after traveling halfway around the world, and we are happy and grateful to Starwood.

Source: Google

8 days ago

We choose Starwood to move our beloved pets from the United States to Ireland. We have a total of 4 dogs and 14 cats between our family members. I reached out to several companies. Starwood stood out from the very beginning. Ben followed up with us several times, and he gave us a comprehensive proposal, answering the million questions we had with patience. After doing the research we signed on with Starwood. Sarah was the assigned travel coordinator to our little crew. Sarah booked the vet, the transport and found a direct flight for our babies. Sarah helped us getting the crates airline ready, the day of the vet visit came and it was like clock work, Joe and Kristen were efficient, professional, and caring. The next day the transport arrived Jodi and Jason arrived with two air-conditioned vans prepared with beddings and paper work. After all 18 crates were loaded, I was kept in the loop every step of the way. Jodi and Jason truly care for animals and advocated for them until they were boarded. I received flight updates, photos of my babies every step of the way. When the dogs and cats arrived in Ireland they were received by Irene, who contacted me with pictures immediately and our babies were transported to their final destination to be received by my daughters. Overall I can only warmly recommend Starwood, everyone we encountered was absolutely outstanding, caring and professional. I would trust them with the care on my pets anytime.

Source: Google

9 days ago

MIND-BLOWING SERVICE! Rosie and the team were amazing. She tirelessly went over all the documentation several times with me as I was very nervous. We had to change vets due to a prior short-term move from Minneapolis to Richmond just before the move to the U.K. and she took care of coordinating everything between the two U.S. vets (all prior vaccinations, etc.) in addition to the U.K. portion of our relocation FOR NO ADDITIONAL CHARGE.Even our vet in Richmond said they were the best pet relo company she had ever dealt with and will recommend them to her clients needing relo services in the future. I couldn't recommend them more.

Source: Google

9 days ago

TransAtlantic relocation of pets is no small thing. It's a stressful month, all said and done. It is enormously complicated, especially if you have large dogs, and one wrong move at any point in the process, and your pets aren't going with you. I attempted to manage their relocation myself, and it very quickly became clear that it wasn't happening without professional help. I chose Starwood, and was granted instant relief and assurance that my pets would make it safely to Bosnia, via Detroit and Frankfurt. Starwood was on top of everything, and left no room for any error on my part. It's an expensive service, but particularly if you have large dogs, it is worth it. Starwood arranged for my two large dogs (one extra large Bernedoodle who required custom tweaks to the largest pre-made dog crate on the market) to be picked up from our home and transported to and checked-in at Lufthansa in Detroit. Through constant communications and updates, Starwood ensured that our dogs arrived safely in Frankfurt and were taken care of by the Lufthansa animal lounge until their transport onward by van to Bosnia arrived. Twice, Starwood stepped in to fix things that had nothing to do with their service. They went above and beyond, even rushing a new water dish to the departure terminal for a cat we were separately transporting without Starwood. Starwood also intervened when their part of the journey was over in Frankfurt, and the separate company hired to pick the dogs up and drive the onwards failed to show. Throughout, and far beyond their responsibilities, Starwood's Ashley was available 24/7, seamlessly making things flow and stepping in for immediate, effective troubleshooting. For peace of mind and highly effective organization, Starwood was definitely the right choice.

Source: Google

22 days ago

The trip went extremely well. We met up with the Starwood team in New York on Wednesday morning, handed our pup over to them, and then arrived in Hawaii, where we met our pup at our new home.
Everyone was so friendly and easy to work with. I am so thankful Starwood was there to help me with this process. There were errors in the vet paperwork that I wouldn't have known to look for, which the Starwood team caught and contacted my vet to resolve. Having that peace of mind while trying to pack, sell a home, and work a full-time job - I am thankful for the assistance!

Source: Google